VSE begins with schematic capture and component library creation. Layout rules and constraints are applied early to guide placement and routing for performance and manufacturability. Every design is revision-controlled and reviewed for manufacturability before moving to fabrication and assembly.

We manage all design changes using a documented Engineering Change Order (ECO) system that ensures transparent, real-time communication and customer approval. Our integrated engineering team proactively enacts revisions, leveraging DFM expertise to provide quick-turn prototype spins and resolve manufacturability issues without compromising production schedules.

Yes. VSE designs for both rigid PCBs and rigid-flex assemblies. As products shrink in size, rigid-flex technology allows for tighter packaging without sacrificing reliability. VSE accounts for flex regions, bend radii, and component placement during the design stage to ensure the final board meets both electrical and mechanical requirements.

VSE analyzes the BOM for part availability, cost, and suitability. If components are constrained or obsolete, we recommend alternates or design adjustments. This review helps avoid supply issues and assembly delays.

Prototyping validates functionality and manufacturability before production. VSE supports low-volume builds and NPIs, allowing customers to refine designs early. They also provide custom test fixtures so prototypes can be verified under real-world conditions.

Gerber files define the copper, drill, and mask data needed for fabrication. At VSE, Gerbers are provided along with fabrication drawings, stack-ups, and BOMs. This ensures manufacturers and assemblers have complete and accurate build data.

PCB design directly influences a product’s reliability, cost, and performance. Poor layout can cause signal integrity problems, thermal issues, or EMI/EMC failures, while a design that follows rules and manufacturability checks can reduce respins and delays.

Yes. Every circuit board goes through a manufacturability review before production. This includes checks for spacing, copper balance, drill sizes, and assembly tolerances. If improvements are identified, VSE can make the adjustments internally with customer approval, reducing the risk of respins and production delays.

The cost of PCB design depends on board complexity, layer count, density, and testing requirements. While VSE does not publish flat rates, we emphasize cost control through early BOM reviews, manufacturability checks, and prototype runs that prevent expensive redesigns later.

VSE is experienced in handling new product introductions (NPIs) and offers low-volume prototype builds. This allows customers to test functional designs under realistic conditions before scaling. Issues identified in prototypes can be addressed quickly since VSE manages both design and assembly, reducing the iteration cycle time. This makes it easier to bring products to market faster with fewer risks.

Surface Mount Technology (SMT) mounts components directly onto a PCB surface. VSE designs footprints and pad geometries optimized for SMT to ensure reliable soldering and efficient assembly.

VSE incorporates testability into the layout phase by placing accessible test points on critical nets, maintaining proper spacing for probes, and reserving headers or connectors for programming and diagnostics. Once in production, the company also provides custom test fixtures to validate functionality.

PCB design creates schematics, constraints, and layouts that define the board. Assembly is the process of populating the board with components. VSE provides both, keeping the transition from design to production seamless.

VSE supports ECAD-MCAD integration. This includes mechanical enclosure design, box builds, and custom cable/harness assemblies so the electrical and mechanical systems fit and function as a whole.

Circuit design defines the schematic and component selection. PCB design turns that circuit into a manufacturable board through placement, routing, and documentation.

When evaluating PCB design services, it is essential to focus on experience, expertise, flexibility, quality standards, prototyping capabilities, and communication. A reputable company should have industry-specific knowledge, a strong portfolio, and a proven ability to meet compliance standards such as IPC and ISO certifications.

Rules and constraints are defined early to balance performance and manufacturability. At VSE, this covers spacing, trace widths, impedance-sensitive nets, and test point keep-outs. These guide placement and routing, making verification more efficient and reducing errors before release.

The design specification is the complete technical data package required for manufacturing, primarily defining the board’s physical characteristics through Gerber files, the Bill of Materials (BOM), and the Assembly Drawing. These documents must clearly cite IPC standards and testing requirements for the manufacturer to ensure high-quality, compliant production.

We utilize a range of PCB shielding materials and techniques based on your specific EMI/RFI mitigation needs. This includes standard board-level shielding cans and clips, as well as sourcing PCBs with specialized shielding films or conformal coatings. Our robust supply chain allows us to source the precise materials required to meet your compliance and performance targets.

Custom PCBs start with a collaborative design review to capture every detail. We then source authentic components, manufacture with precision, and conduct rigorous testing, delivering assemblies that meet your exact specifications with reliability and speed.

Simply provide your design files and project details, and VSE will prepare a clear, customized quote. Once you approve, we’ll guide you through secure payment options, ensuring a smooth and transparent process from start to finish.

Most PCBs use a fiberglass-reinforced epoxy laminate, such as FR-4, with copper layers for conductivity and a solder mask for protection. Depending on your design needs, VSE can also integrate advanced materials like high-frequency laminates, flexible substrates, or specialized finishes, to ensure performance, durability, and reliability.

Cost depends on layer count, board size, and panelization, material type (standard vs specialty laminate), copper weight, hole count/size, complexity of vias, trace width/spacing, surface finish, and required reliability class.

At VSE, we don’t set a fixed limit on rework cycles; it depends on the board design, component accessibility, and the condition of the assembly. We apply rework only when it’s safe, cost-effective, and won’t compromise reliability, and rigorously inspect after each revision.

At VSE, every design goes through an engineering review before manufacturing. We check your schematic, BOM, layout, footprints, and test points for manufacturability, cost, availability, and performance. Any needed revisions are flagged with you early to keep production on schedule.

At VSE, we evaluate your application’s electrical, thermal, and mechanical requirements—things like signal speed, operating frequency, heat generation, environmental exposure, and flex vs. rigid board form factor. Using those criteria, we recommend substrates (e.g. FR-4, polyimide, PTFE), copper foil options, and surface finishes that meet both performance and cost goals.

Before power-up, VSE carries out inspection and testing steps like AOI, AXI, and visual checks, followed by in-circuit, functional, insulation resistance, and burn-in tests as appropriate. This ensures the board meets specs and is safe to energize.

VSE manufactures PCBs with precision and quality at every stage. Our process includes a design review, sourcing authentic components, PCB fabrication, assembly, rigorous testing, and comprehensive quality assurance to ensure reliable, compliant products.

VSE reviews all PCB calculations, including trace width, impedance, and thermal performance, during design and assembly. Our engineers validate accuracy using industry standards and simulation tools to ensure reliable, compliant PCBs.

PCBs undergo rigorous functional and in-circuit testing after assembly. All components are verified for authenticity and quality, ensuring the final assembly meets design specifications and performs reliably.

VSE follows industry standards, including IPC-A-610 for PCB assembly, IPC/WHMA-A-620 for cable and harness quality, and relevant ISO certifications, ensuring components and PCBs meet strict compliance and performance requirements.

Faulty components are detected through inspection and testing, then replaced following strict quality and compliance standards to ensure the PCB meets design specifications.

PCBs undergo multiple quality checks, including verification of sourced components, visual inspection, in-circuit and functional testing, and compliance reviews to ensure they meet design specifications.

The total time to procure components and manufacture a PCB depends on component availability, board complexity, and production volume. VSE minimizes lead times through trusted supplier relationships, agile production, and proactive scheduling to meet project deadlines.

Material shortages or delays can extend production timelines and impact delivery schedules. VSE mitigates risks through proactive sourcing, dual-sourcing strategies, and close collaboration with suppliers to maintain continuity.

Component shortages are addressed through proactive sourcing, dual-sourcing strategies, and close supplier collaboration. VSE identifies alternatives early to minimize delays and maintain production schedules.

Manufacturing lead time includes the total time to procure components, fabricate PCBs, assemble, and test. VSE calculates lead time based on supplier availability, production capacity, and project complexity to support reliable delivery schedules.

After manufacture, PCBs are protected through anti-static packaging, controlled storage, and careful handling. These measures preserve component integrity, prevent damage, and maintain compliance until assembly or delivery.

PCB cost is influenced by design complexity, layer count, board size, material selection, and components. VSE partners with clients to optimize these factors while ensuring performance and reliability.

The shelf life of PCBs depends on materials, components, and environmental conditions. VSE stores PCBs in controlled, anti-static environments to maintain integrity until assembly or delivery.

Final PCB testing includes functional checks, in-circuit testing, and visual inspection to confirm that sourced components and assembled boards meet design specifications and perform reliably before delivery.

Pre-inspection includes verifying sourced components, checking design specifications, and inspecting incoming boards. This ensures that all parts meet quality standards and are ready for reliable PCB assembly.

PCBs are inspected through visual checks, automated optical inspection (AOI), and functional testing. This verifies that sourced components and assembled boards meet design specifications and maintain consistent quality.

Our DFM (Design for Manufacturability) process is a collaborative review where our engineering team analyzes your design files before production. We check for potential assembly issues like component spacing, footprint-to-part mismatches, and trace clearances. We then provide a detailed report with recommendations to optimize your design for higher yields, lower costs, and greater reliability, ensuring a smooth transition to manufacturing.

The ultimate confirmation is a Functional Test (FCT). We work with you to develop a custom test fixture that simulates your product’s real-world operating environment. This powers up the board and verifies that it performs all its intended functions exactly as designed, providing the highest level of quality assurance.

Our First Article Inspection (FAI) is a rigorous process where we build the first unit from your production run and conduct a comprehensive inspection. We verify every component’s placement, polarity, and soldering against your BOM, Gerbers, and assembly drawings. We provide a detailed report for your approval before proceeding with the full production run, ensuring complete alignment.

We use a multi-layered approach. Automated Optical Inspection (AOI) verifies component placement, polarity, and solder joint quality. For complex components with hidden connections, like BGAs, we use X-ray Inspection. Finally, In-Circuit Testing (ICT) can be used to electrically verify that each component meets its specified values.

Our vertically integrated quality process includes checks at every critical stage: solder paste inspection (SPI), pre- and post-reflow AOI, X-ray inspection for complex parts, ICT for electrical verification, and a final functional test. This comprehensive approach ensures your boards are built to the highest standards of quality and reliability.

We operate in a fully ESD-safe environment and adhere strictly to IPC standards. All moisture-sensitive components are handled according to J-STD-033 protocols, which include storage in a climate-controlled environment and baking in calibrated ovens prior to assembly to ensure their integrity.

All assemblies are built to IPC standards with rigorous inspection and testing at every stage. VSE highlights compliance, process control, and documented traceability.

Required files include Gerber data, bills of materials (BOMs), and pick-and-place files. VSE also supports formats like ODB++ and IPC-2581.

We analyze your board’s size, shape, and component layout to recommend an optimal panelization strategy, typically using V-score or tab-routing. Our goal is to maximize the efficiency of our automated assembly lines while minimizing mechanical stress on the boards during depaneling, ensuring the integrity of every unit.

Our primary methods are a combination of Automated Optical Inspection (AOI) on every board for manufacturing process verification and a client-specified Functional Test (FCT) for performance validation. This ensures both the build quality and the operational success of the final assembly.

We recommend panelization for nearly all production runs, especially for smaller boards. It is a critical step for improving the speed, accuracy, and cost-effectiveness of automated SMT assembly. The final decision and method are confirmed during our collaborative DFM review to best suit your design.

Lead times are based on component availability and assembly complexity. However, our agile production and robust U.S.-based supply chain enable us to offer rapid turnaround times, especially for prototypes and NPI runs. We work transparently with you to establish a timeline that meets your speed-to-market goals.

A conformal coating is used to protect PCBs from moisture and other contaminants. We offer several types, including acrylic and silicone, and apply them using an automated or manual process to create a uniform, protective barrier over the assembled board.

Our standard process involves baking moisture-sensitive circuit boards and components in calibrated, low-humidity ovens at a specific temperature and duration. This is performed according to J-STD-033 standards to remove any absorbed moisture, which prevents defects like delamination or “popcorning” during the high-temperature reflow process.

The best technique is Surface Mount Technology (SMT). We utilize state-of-the-art automated pick-and-place equipment and precisely controlled multi-zone reflow ovens. This combination ensures the accuracy, precision, and repeatability required to reliably assemble your fine-pitch components, Ball Grid Arrays (BGAs), and other high-density packages.

Our primary methods include controlled reflow soldering for SMT components, selective or wave soldering for through-hole components, and manual soldering by our IPC-certified technicians for any specialized components or rework.

Our potting service is designed for products used in harsh environments. We encase the final PCBA in a durable compound, such as epoxy or urethane, within its enclosure. This process provides maximum protection against shock, vibration, moisture, and other environmental hazards.

Yes, we specialize in BGA assembly. The special requirement is mandatory X-ray Inspection (AXI) after placement and reflow. This allows us to see through the component to verify the integrity, shape, and alignment of every hidden solder ball, ensuring a 100% reliable connection.

Our SMT manufacturing process follows a controlled flow: solder paste is applied to the bare board using a stencil printer, components are placed with high-speed automated pick-and-place machines, the boards are passed through a multi-zone reflow oven to solder the components, and finally, they undergo AOI for quality inspection.

We stand behind our commitment to total quality. In the rare event you find a defect, please contact your dedicated project manager immediately. Our quality management system includes a robust corrective action process to perform a root cause analysis and ensure the issue is resolved to your complete satisfaction.

Our advanced assembly equipment allows us to reliably work with fine-pitch components down to a 0.35mm pitch. We have the precision and process controls required to handle the challenges of high-density designs.

Pricing is determined by several key factors: the total number of components, the complexity of those components (e.g., fine-pitch, BGA), the board size and technology (SMT vs. through-hole), your required order quantity, and the scope of testing and inspection needed. We provide transparent, detailed quotes based on your specific project.

Our team provides expert guidance on selecting the optimal wire gauge by analyzing your project’s specific voltage, current load, and environmental conditions. We reference industry standards to ensure the chosen gauge provides safe and reliable performance without being over-specified, thereby optimizing for both cost and efficiency.

Wire connector size is a critical DFM consideration that impacts board density, trace routing, assembly cost, and mechanical reliability. Our engineers collaborate with your team to assess these trade-offs, helping you select a connector that meets your electrical and mechanical requirements while optimizing for an efficient and robust manufacturing process.

Selecting the correct wire size is a critical design decision we help validate during our DFM (Design for Manufacturability) process. Our engineering team partners with you to review your choice against key factors like current capacity (ampacity), acceptable voltage drop, thermal performance, and mechanical stress. By cross-referencing this with IPC standards, we help ensure your wire selection is optimized for reliability and performance.

We employ a variety of methods to ensure robust and reliable wire-to-board connections. Our capabilities include through-hole soldering, surface-mount terminal blocks, and a wide range of crimp-and-poke or insulation-displacement connectors (IDCs). The method is chosen in partnership with you to best suit your application’s current, signal, and mechanical strength requirements.

Engineers typically select trace width using the IPC-2152 standard as a baseline, which considers current, copper weight, and thermal conditions. For pulsed currents, the duty cycle and thermal dissipation properties allow for different considerations than for continuous currents. As your manufacturing partner, our role is to provide DFM feedback on these choices, ensuring your design is not only theoretically sound but also robust and optimized for long-term reliability.

The primary standard governing the quality and acceptance of these interfaces is IPC/WHMA-A-620, “Requirements and Acceptance for Cable and Wire Harness Assemblies.” This is the industry’s definitive standard, and our technicians are certified to build and inspect assemblies according to its rigorous criteria. This adherence to IPC standards is a core component of our ISO 9001 and ISO 13485 certified quality management system.

For the most accurate and rapid quotation, we prefer a complete data package. This typically includes a Bill of Materials (BOM), CAD drawings, a schematic or netlist, and any specific assembly or testing instructions. Providing comprehensive documentation allows our engineering team to act as a true extension of yours from day one.

Our agile production and robust supply chain allow us to support a vast range of wire and cable types. This includes standard discrete hook-up wire, multi-conductor cables, flat ribbon cables, coaxial cables for RF applications, and high-performance cables with specialized insulation for demanding environments. We partner with you to source and assemble the precise wire or cable your application demands.

The box build process includes component sourcing, PCB assembly, mechanical integration, wiring and harnessing, functional testing, final inspection, and packaging. Each step is managed for precision, traceability, and on-time delivery.

For a successful box build, engineers should provide a detailed bill of materials (BOM), electrical schematic, assembly drawings, wire lists, and any available “golden” unit.

During assembly, issues such as solder joint irregularities, component misalignment, or insufficient solder paste can occur. VSE prevents and detects these early through automated optical inspection (AOI), X-ray testing, and in-circuit or functional testing, ensuring every board and integrated assembly meets IPC and ISO quality standards.

After box build assembly, PCBAs are safeguarded through strict ESD controls, moisture protection, and secure packaging. VSE uses anti-static materials, moisture barrier bags, and custom cushioning to prevent electrical or mechanical damage. Each finished assembly is labeled, documented, and packaged to maintain full traceability and product integrity through delivery.

Component and material longevity is managed through VSE’s controlled storage environment and traceable supply chain. Materials are sourced directly from verified OEMs and distributors, stored under proper humidity and temperature conditions, and tracked for date code validity to ensure reliability and performance in every box build.

VSE adheres to OSHA workplace safety regulations alongside strict IPC and ISO quality standards. Each box build and electronic assembly follows documented safety protocols for handling, soldering, and testing to protect both personnel and product integrity.

Box build enclosures typically use materials such as aluminum, steel, or industrial-grade plastics, depending on environmental, electrical, and mechanical requirements. VSE sources and integrates these materials according to customer specifications, ensuring proper fit, thermal performance, and durability within the complete system build.

Design for Testability (DFT) is built into VSE’s PCB and box build processes to simplify inspection, validation, and long-term maintenance. During production, VSE engineers incorporate test points, harness access, and functional interfaces, allowing complete in-circuit and system-level testing before final integration.

Within a box build, a PCB typically includes copper traces, laminates, solder mask, surface-mounted or through-hole components, and connectors that interface with wiring and enclosures. VSE integrates these assemblies into complete systems, ensuring electrical, mechanical, and environmental compatibility throughout production.

Lead time depends on project complexity, component availability, and testing requirements. VSE’s agile, U.S.-based operations enable rapid transition from PCB assembly to full box build integration, often completing production in just a few weeks with full traceability and quality verification at every stage.

At VSE, every assembly process is performed in an ESD-controlled environment using calibrated tools and verified handling procedures. Our technicians follow documented IPC and ISO standards to prevent electrostatic discharge, contamination, or mechanical stress, ensuring every component remains secure and fully functional throughout box build integration.

PCB size is determined by the component layout, electrical requirements, and the physical constraints of the final enclosure. During a box build project, VSE’s engineering team reviews mechanical drawings and system requirements to confirm proper fit, mounting alignment, and accessibility for connectors or cables. This ensures each board integrates seamlessly into the complete assembly.

At the completion of a box build, VSE provides full production documentation and traceability records, including serial numbers, test reports, inspection data, and component lot tracking. All assemblies are documented to IPC and ISO standards, ensuring complete visibility from material sourcing through final validation. This transparency supports quality assurance, audits, and long-term product reliability.

VSE supports every stage of the product lifecycle from prototype through NPI (New Product Introduction) to full-scale production. Prototypes are built with close engineering collaboration to validate design and functionality. During NPI, VSE refines manufacturing processes for repeatability and quality. Once validated, production scales seamlessly through VSE’s agile U.S.-based operations, maintaining traceability, speed, and precision across volumes.

VSE verifies compatibility between PCBAs, wire harnesses, and enclosures through detailed design reviews, mechanical fit checks, and system-level testing. Engineers evaluate connector alignment, cable routing, and mounting interfaces early in the process to prevent integration issues. Each assembly is validated through functional and continuity testing to ensure all subsystems perform reliably as a unified product.

VSE maintains well-established policies and procedures grounded in strong corporate governance practices and industry best practices. We ensure compliance by implementing an Enterprise Risk Management framework that continually monitors and assesses operational, legal, and regulatory risks.

Traceability within a Quality Management System (QMS) is the ability to track a product through all stages of production, processing, and distribution. This requires establishing clear records and systems for product identification, labeling, and record-keeping to ensure compliance.

Traceability is the systematic ability to follow the movement of a product and its materials from the supplier through all stages of distribution and processing. In compliance, this is essential for regulatory adherence, swift recall execution, and providing immediate and reliable product information to competent authorities.

Our Quality Management System (QMS) adheres to best-practice ISO standards, requiring structured, compliant processes and regular internal audits. We further ensure compliance by implementing a proactive Enterprise Risk Management framework to systematically monitor and assess operational and compliance risks.

Soldering process validation assures that each solder joint consistently meets established acceptance criteria through the verification of integrity via visual inspection and manipulation. This process involves establishing and testing the optimum temperature and time limits of the soldering equipment to maintain control and quality.

The best way to ensure calibration traceability is to maintain an unbroken chain of documentation linking all measurement equipment to national or international standards. This requires keeping detailed records of calibration history, maintenance, and the application of measuring tools within the manufacturing process.

We maintain comprehensive traceability records and rigorous identification systems to allow for the swift tracking and isolation of any affected product lot. Our procedure involves using a corrective action team to initiate a pre-planned recall or utilizing precise rework processes when safe and cost-effective to return nonconforming products to quality standards.

VSE utilizes an Enterprise Risk Management framework overseen by our Board of Directors to identify and assess strategic, operational, and compliance risks. This proactive approach systematically prioritizes and treats risks through strategies like avoidance, reduction, or transfer, aligning with our robust governance practices.

VSE is a leader in RoHS-compliant manufacturing and assembly, providing lead-free services on a dedicated, isolated line to prevent cross-contamination. We provide full Certificates of Conformity (CoC) to ensure environmental compliance for all applicable products.

The best way is to establish clear expectations through written procedures and ensure consistent reinforcement through regular communication, training, and development opportunities. VSE maintains a culture of compliance through documented policies, regular audits, and consistent enforcement of ethical standards.

Traceability is a systematic process of identifying and marking products to follow their movement and the materials incorporated into them through all stages of production and distribution. This system relies on robust documentation and record-keeping to allow for rapid identification and retrieval of information upon request by competent authorities.

Traceability is maintained by robustly marking raw materials and components with specific identifiers, such as batch or lot codes, upon receipt. This information is continuously logged into a comprehensive record-keeping system at every stage, from inventory to internal production steps.

We ensure customer order traceability by marking finished products with specific identifiers and maintaining accurate records of product movement from the production floor to the immediate customer. This system is critical for legal compliance, rapid recall execution, and maintaining quality assurance.

Traceability between requirements and test cases is ensured by maintaining a documented linkage (often a Traceability Matrix) that maps each functional and performance requirement to its corresponding test plan and validation result. This linkage is critical in our QMS to demonstrate that the final product meets the original design intent.

VSE offers flexible shipment schedules and Production Elasticity to meet your demands, including partial or early deliveries.

We stand by our quality. To initiate our resolution process, please inspect all products promptly and notify VSE in writing of any quality concerns or non-conformity within 5 days of receipt.

We do not have a fixed rate. VSE ships Ex Works (FOB Origin), meaning you choose the carrier and service level that best meets your timeline and budget needs. Shipping costs depend on the carrier, service level, and destination.

VSE ships products Ex Works (FOB Origin) from its facility, which means customers are responsible for arranging and selecting the delivery service or courier. The choice of carrier, shipping method, and service level is determined by the customer or their freight forwarder.

Our policy is Ex Works (FOB Origin). This means we ensure secure packaging and on-time delivery to your chosen carrier. Once the goods leave our dock, the customer assumes responsibility for transportation, insurance, duties, and related costs unless otherwise agreed.

Orders placed with VSE are generally non-cancellable and non-reschedulable unless VSE provides written consent. Cancellation, if approved, may be subject to charges covering work in progress, materials, and other incurred costs.

VSE is committed to speed-to-market. We deliver your goods promptly to your chosen carrier, but we do not guarantee fixed transit times. Actual delivery depends on the carrier and method you select (as VSE ships Ex Works).

As our shipping is Ex Works (FOB Origin), risk of loss transfers to the customer once the order is handed over to the courier. If delays occur, you will need to resolve the issue directly with your chosen carrier or freight forwarder.

We can support you by providing all required shipping documentation — including your tracking number upon request — to help you follow up with the courier.

You must request an RMA (Return Material Authorization) number from VSE before returning any products. Returns without an RMA may be rejected or sent back at your expense.

Your VSE account representative will provide immediate confirmation and carrier details upon shipment. Since the customer arranges transport (Ex Works), the final tracking is provided by your courier; however, you can contact your VSE representative with your order or RMA number for immediate assistance.

No. Prices do not include shipping, insurance, tariffs, or taxes unless specifically agreed in writing. Customers arrange and pay for transportation.

For international returns, use HTS code 9801.00.10.12 (articles temporarily returned for repair). Do not use the original sales HTS code.

Products must be received by VSE within 15 days of the RMA being issued.

If you fail to accept delivery or do not provide the required shipping instructions, the products will be considered delivered, risk of loss will pass to you, and VSE may store the goods at your expense (including storage, handling, and insurance).

Yes. VSE may make partial deliveries, and each delivery is treated as a separate sale.

All product returns to VSE must include:

• A copy of the Non-Conforming Material Report (NCMR) or Defective Material Report (DMR).
• A zero-dollar Purchase Order for evaluation or rework.

If the issue is determined to be VSE’s responsibility under warranty, VSE will:

• Reimburse you for standard shipping charges to VSE.
• Cover the cost of shipping the repaired or replaced product back to you.

Note: Any expedited shipping costs are the customer’s responsibility.

If the product is not under warranty or the issue is not due to VSE’s fault, the customer is responsible for all return shipping costs.

Yes. VSE reserves the right to deliver products earlier than the agreed delivery date, and such shipments are treated as valid deliveries under its Terms & Conditions.

If you receive non-conforming products, notify VSE in writing within 5 days of receipt. VSE may, at its discretion, replace the products, issue a credit, or refund the purchase price. Customers are responsible for shipping the non-conforming products back to VSE.